Privacy Policy

1. Introduction

Groupie ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

Account Information

• Email address
• Name (optional)
• Password (encrypted)
• Stripe account connection details

Platform Connection Data

• Telegram: Group/channel IDs, usernames of members who subscribe
• Discord: Server IDs, user IDs of members who subscribe
• WhatsApp: Group IDs, phone numbers of members who subscribe

Payment Information

Payment processing is handled by Stripe. We do not store credit card numbers. We receive limited information from Stripe including transaction IDs, amounts, and subscription status.

Usage Data

• Pages visited and features used
• Browser type and device information
• IP address and approximate location
• Referral source

3. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process payments and payouts
• Grant and revoke access to paid communities
• Send transactional emails (receipts, access links, etc.)
• Provide customer support
• Detect and prevent fraud
• Improve our Service
• Comply with legal obligations

4. Information Sharing

We share your information with:

Service Providers

• Stripe: Payment processing
• Telegram/Discord/WhatsApp: Community access management
• Email providers: Transactional emails
• Hosting providers: Infrastructure

Creators

When you subscribe to a creator's community, they receive your email address and platform username to manage your membership.

Legal Requirements

We may disclose information if required by law, court order, or government request.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

• Account data is deleted within 30 days
• Transaction records are retained for 7 years for legal/tax compliance
• Anonymized analytics may be retained indefinitely

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at privacy@groupie.space.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure hosting infrastructure

8. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

Email: privacy@groupie.space