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Office Hours
Monday - Friday
9:00 AM - 6:00 PM PST
Remote-first team
Distributed across 5 time zones
Response Times
General inquiries24 hours
Technical support4 hours
Enterprise salesSame day
Need help faster?
Check out our help center for instant answers to common questions.
Visit Help CenterFAQ
Common questions
How do I get started with Groupie?
Getting started is easy! Simply sign up for a free account, connect your Stripe account, and create your first product. You can be up and running in under 10 minutes.
What platforms do you support?
We currently support Telegram groups and channels. Discord and WhatsApp support is coming soon. You can connect multiple groups to different subscription tiers.
How do payouts work?
Payments go directly to your Stripe account. You can transfer funds to your bank instantly or wait for automatic payouts (typically 2-7 days depending on your settings).
Can I migrate from another platform?
Yes! We offer free migration assistance for creators moving from other platforms. Contact our support team and we'll help you transfer your members and data.
Do you offer refunds?
We offer a 14-day money-back guarantee. If you're not satisfied with Groupie for any reason, contact us within 14 days for a full refund.